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Technical Support Specialist

Ramat Gan, Israel Full-time

Description

Overwolf is looking for a passionate Tech Support wizard to join our growing support team.


Overwolf is the Appstore for PC gamers, with apps that help gamers play smarter and make gaming experiences even more awesome. Our apps are used by millions of hardcore PC gamers, pro-players, and top streamers worldwide. We are a fun, energetic company with a tremendous work environment and plenty of growth in our future.


Come join our fast growing team!



Responsibilities

  • Supporting our users through all our support channels.
  • Holding remote debug sessions with users.
  • Performing an advanced logs analysis, and work closely with the R&D team.
  • Writing technical articles and guides in our knowledgebase.
  • Go the extra mile to engage customers.
  • Act as the company gatekeeper.

Requirements

  • Native English speaker with excellent verbal and written communication skills – a must.
  • 1–2 Years of relevant experience in technical support / customer support.
  • Familiarity with support help-desk / CRM systems (e.g. Zendesk, Freshdesk).
  • Big passion for video games (PC / Console games).
  • Technological orientation – a must.
  • Experience with troubleshooting on Windows OS’s.
  • Customer oriented with superb service awareness.
  • Ability to work under pressure and handle multiple assignments.
  • A self-starter, independent, responsible, able to take initiative.


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Or, you can send your resume to
overwolf.B5.C0C@applynow.io